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Our handmade tile products are mostly produced in different color batches. This means that the stock we have in our warehouse today may differ from a new shipment and may result in color differences when placed together. For this reason in particular, we have an adjusted return policy and hope to hear from you
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understanding for this. We advise you to calculate the required tiles / products very well and / or check the offered quote / drawing well. To prevent misunderstandings and unpleasant experiences, we would like to inform you extensively about this.
What do we take back and what don't we?
We believe it is important to inform you well about our products and the associated return policy. That is why we let you know in advance which category your chosen products fall into. This way you can make a well-considered decision about whether you want to order these products. If your order contains products that cannot be returned, we will add an adjusted return policy. With this we want to make you extra aware of the specific conditions that apply to these products. take back unopened packaging.
Our goal is to provide clarity and transparency, so that you know exactly where you stand. We would therefore like to expressly point out that by accepting our quote, you automatically agree to our return policy. This helps us to prevent any misunderstandings and ensures that your order runs smoothly and according to the agreements.
Tiles from our standard collection
Tiles that we have in our standard range, mostly machine-produced and insensitive to batch differences and for which we keep stock, we can take back in unopened packaging. This is necessary to guarantee the quality of our products and to be able to offer them again. For returned tiles, you will always receive a credit note from us for the value of the returned products. Please note: it is important to know that we never give money back for returned tiles.
Custom made or products ordered especially for you
Unfortunately, we cannot accept returns for products that are custom-made for you or products that we order exclusively for you. In addition, it is also not possible to exchange these custom-made products for other items from our range. It is therefore important that you make a well-considered choice.
To help you with this, we recommend that you always order a sample in advance or come and view the product in one of our showrooms. This gives you the opportunity to see the product in real life, assess the color and texture and be sure that it matches your expectations.
Please note: if you need additional tiles at a later date, there is a possibility that these may show slight colour differences compared to the tiles you already have. It is therefore important to carefully calculate in advance how many tiles you need, so that you can order enough at once and avoid such differences.
Return form
Warranty conditions
Many of our tiles are made entirely by hand and in a traditional way. They are unique and authentic products. Slight deviations in colour, shape and pattern are inherent to the production method and the types of material. These slight deviations should be considered normal. It is precisely these characteristics that give these tiles a special and unique character. For an optimal result of applying our tiles, we recommend that you carefully follow the step-by-step plan. The various step-by-step plans per type of tile are listed on this website.